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Terms of Service

Please read these terms carefully. By using SpikeScience, you agree to be bound by the following terms and conditions governing your access to and use of our platform.

Effective: August 23, 2026Version 5.0Privacy PolicySubscriber Agreement

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SpikeScience, LLC ("SpikeScience," "we," "us," or "our") governing your access to and use of the SpikeScience platform, website, mobile applications, and all related software, services, and content (collectively, the "Service").

BY ACCESSING OR USING THE SERVICE, CREATING AN ACCOUNT, OR CLICKING "I AGREE," YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MAY NOT ACCESS OR USE THE SERVICE.

If you are using the Service on behalf of an organization, team, or club, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

2. Eligibility

You must be at least thirteen (13) years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

Users between the ages of 13 and 17 ("Minor Users") may only use the Service with the verified consent of a parent or legal guardian, who accepts full responsibility for the Minor User's compliance with these Terms.

If you are entering into these Terms on behalf of a Minor User, you represent that you are the parent or legal guardian of such user and that you accept these Terms on their behalf.

By using the Service, you represent that you are not (a) located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and (b) listed on any U.S. Government list of prohibited or restricted parties.

3. Account Registration and Security

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify SpikeScience of any unauthorized use of your account at security@spikescience.com.

SpikeScience will not be liable for any losses arising from unauthorized use of your account that results from your failure to safeguard your credentials.

You may not create more than one account per person, create an account on behalf of another person without their explicit consent, or transfer your account to another person without our written approval.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, remain inactive for an extended period, or that we determine, in our sole discretion, pose a risk to the Service or other users.

4. Subscriptions, Fees, and Payment

Subscription Plans

SpikeScience offers free and paid subscription tiers. Paid plans ("Premium Subscriptions") provide access to advanced biomechanics analysis, unlimited video storage, AI coaching features, detailed performance reports, recruiting tools, and other premium capabilities. Feature availability is subject to the plan selected at time of purchase.

Billing and Renewal

Premium Subscriptions are billed on a recurring basis (monthly or annually) as selected at purchase. Subscriptions automatically renew at the end of each billing period at the then-current subscription rate unless you cancel before the renewal date. You authorize SpikeScience to charge your payment method on a recurring basis without requiring your approval for each renewal charge.

Free Trials

SpikeScience may offer free trial periods for Premium Subscriptions. At the end of a free trial, your subscription will automatically convert to a paid subscription and your payment method will be charged unless you cancel before the trial ends.

Cancellation

You may cancel your Premium Subscription at any time through your account settings or by contacting support@spikescience.com. Cancellation takes effect at the end of the current billing period. You will retain access to premium features through the end of the paid period. Cancellation does not entitle you to a refund of any amounts already charged.

Refund Policy

All subscription fees are non-refundable except where required by applicable law or as expressly stated in our Refund Policy. SpikeScience does not issue prorated refunds for unused portions of a subscription period.

Price Changes

We reserve the right to modify subscription pricing at any time. We will provide at least thirty (30) days advance written notice of any price increase affecting your active subscription. Your continued use of the Service after the effective date of a price change constitutes your agreement to pay the updated price.

Taxes

Subscription fees are exclusive of all applicable taxes. You are responsible for all taxes associated with your subscription, and we may collect applicable taxes if required by law.

5. User Content

The Service allows you to upload, submit, store, and share videos, images, performance data, and other content ("User Content"). You retain all ownership rights to your User Content.

By uploading or submitting User Content to the Service, you grant SpikeScience a non-exclusive, worldwide, royalty-free, sublicensable license to use, copy, process, store, transmit, display, and analyze your User Content solely for the purposes of (a) providing the Service to you, (b) improving and developing the Service, and (c) as otherwise described in our Privacy Policy.

We do not claim ownership of your User Content. The license you grant us is limited to what is necessary to operate, improve, and protect the Service.

Content Standards

You represent and warrant that: (a) you own your User Content or have the rights necessary to grant the license above; (b) your User Content does not infringe, misappropriate, or violate any third-party intellectual property, privacy, publicity, or other rights; and (c) your User Content complies with these Terms and all applicable laws.

Prohibited Content

You may not upload content that: depicts minors in a manner requiring parental consent without obtaining such consent; contains nudity or sexually explicit material; promotes violence, self-harm, or illegal activity; constitutes harassment or hate speech; or infringes any third-party rights.

Content Moderation

SpikeScience reserves the right, but is not obligated, to review, monitor, or remove any User Content at any time and for any reason, including violation of these Terms, without prior notice to you.

AI Model Training

Anonymized, aggregated pose landmark and biomechanics data derived from your videos may be used to improve our AI models. We will not use your personally identifiable video content for model training without your explicit opt-in consent.

6. Prohibited Conduct

You agree not to engage in any of the following conduct while using the Service:

  • Violate any applicable federal, state, local, or international law or regulation.
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
  • Attempt to gain unauthorized access to any portion of the Service, other user accounts, or any computer systems or networks connected to the Service.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or AI models of the Service.
  • Use automated means (bots, scrapers, crawlers) to access, collect data from, or interact with the Service without our express written permission.
  • Introduce viruses, trojan horses, worms, or other malicious code to the Service.
  • Use the Service to send spam, phishing communications, or other unsolicited commercial messages.
  • Rent, lease, sell, resell, sublicense, or otherwise commercially exploit any part of the Service without our written authorization.
  • Remove, alter, or obscure any proprietary notices or labels on or within the Service.
  • Use the Service in a manner that could damage, disable, overburden, or impair the Service or interfere with other users' use of the Service.
  • Use any analysis outputs, performance metrics, or other Service data to make medical diagnoses or clinical decisions.

7. Intellectual Property Rights

The Service, including all software, algorithms, AI models, user interfaces, designs, graphics, compilation of content, and all other elements of the Service (excluding User Content), are owned by SpikeScience and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms, SpikeScience grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial purposes.

The SpikeScience name, logo, "SpikeScience," "VERA," "PRISM," and all related names, logos, product and service names, designs, and slogans are trademarks of SpikeScience. You may not use these marks without our prior written permission.

Any feedback, suggestions, ideas, or other input you provide about the Service ("Feedback") is voluntary. You grant SpikeScience a perpetual, irrevocable, royalty-free license to use any Feedback without restriction or compensation to you.

DMCA / Copyright Takedown Procedure

SpikeScience respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512. If you believe that any User Content on the Service infringes your copyright, you may submit a takedown notice to our designated copyright agent at legal@spikescience.com. Your notice must include: (a) a physical or electronic signature of the copyright owner or authorized agent; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and its location on the Service; (d) your contact information; (e) a statement that you have a good faith belief that the use is not authorized by the copyright owner; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner. We will process and respond to valid DMCA notices within 10 business days. A user whose content is removed may submit a counter-notification pursuant to 17 U.S.C. §512(g)(3). Repeat infringers will have their accounts terminated.

8. Third-Party Services and Links

The Service may contain links to third-party websites, services, or resources that are not owned or controlled by SpikeScience. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

The Service integrates with third-party services including payment processors, cloud storage providers, and analytics platforms. Your use of such services is subject to their respective terms and privacy policies.

We encourage you to review the privacy policies and terms of any third-party services you access through or in connection with the Service.

9. Health, Safety, and Medical Disclaimer

THE SERVICE PROVIDES BIOMECHANICS ANALYSIS AND TRAINING INFORMATION FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. THE SERVICE IS NOT A MEDICAL DEVICE, AND THE ANALYSIS OUTPUTS DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR PROFESSIONAL ATHLETIC TRAINING GUIDANCE. THE SERVICE DOES NOT PROVIDE COACHING, TRAINING, OR INSTRUCTION INTENDED TO BE RELIED UPON FOR ATHLETIC PERFORMANCE OR INJURY PREVENTION.

Always consult a qualified physician, licensed physical therapist, certified athletic trainer, or sports medicine professional before beginning any new training program or making decisions based on analysis outputs. Do not disregard professional medical advice or delay seeking it based on information provided by the Service.

Performance metrics and biomechanics data generated by the Service are estimates derived from AI-powered video processing algorithms. These estimates may contain errors and should not be relied upon as clinically accurate measurements. Actual results may vary significantly from those shown. The Service may suggest exercises, drills, or training loads that are inappropriate for your individual condition, fitness level, or medical history.

ASSUMPTION OF RISK AND RELEASE. PARTICIPATION IN ATHLETIC TRAINING, VOLLEYBALL, AND RELATED PHYSICAL ACTIVITIES CARRIES INHERENT AND UNAVOIDABLE RISKS OF INJURY, INCLUDING BUT NOT LIMITED TO MUSCLE STRAINS, LIGAMENT TEARS, JOINT DAMAGE, CONCUSSION, SPINAL INJURY, CARDIAC EVENTS, PERMANENT DISABILITY, AND DEATH. BY USING THE SERVICE, YOU FREELY, VOLUNTARILY, AND KNOWINGLY ASSUME ALL SUCH RISKS, INCLUDING THOSE ARISING FROM YOUR USE OF ANY TRAINING PROGRAMS, EXERCISES, DRILLS, OR RECOMMENDATIONS GENERATED OR SUGGESTED BY THE SERVICE. YOU HEREBY RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE SPIKESCIENCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, VOLUNTEERS, AFFILIATES, SUCCESSORS, AND ASSIGNS FROM ANY AND ALL CLAIMS, DEMANDS, LOSSES, OR DAMAGES ARISING FROM ANY INJURY (INCLUDING DEATH) OR LOSS THAT YOU MAY SUSTAIN WHILE ENGAGING IN ANY ACTIVITY IN CONNECTION WITH OR RECOMMENDED BY THE SERVICE, WHETHER CAUSED BY THE NEGLIGENCE OF SPIKESCIENCE OR OTHERWISE.

You acknowledge that any training program, exercise prescription, drill, or recommendation provided by the Service is generated by automated algorithms and has not been reviewed by a certified coach, athletic trainer, physical therapist, or medical professional for your specific circumstances. You are solely responsible for determining whether any such program or recommendation is appropriate for you and for consulting appropriate professionals before acting on it. SpikeScience does not guarantee that any training program will improve performance, prevent injury, or produce any particular result.

SPECIAL NOTICE TO MINOR USERS AND PARENTS/GUARDIANS. If you are a Minor User, your parent or legal guardian accepts full responsibility for any injury or loss you may sustain while following recommendations from the Service. By permitting you to use the Service, your parent or guardian assumes all risks on your behalf and releases SpikeScience from liability to the fullest extent permitted by law.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPIKESCIENCE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SPIKESCIENCE DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS OR DEFECTS IN THE SERVICE WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SPIKESCIENCE, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SPIKESCIENCE BE LIABLE FOR ANY PERSONAL INJURY, BODILY HARM, EMOTIONAL DISTRESS, OR DEATH ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE OR YOUR PARTICIPATION IN ANY ATHLETIC ACTIVITY, WHETHER OR NOT SUCH INJURY WAS CAUSED IN WHOLE OR IN PART BY THE NEGLIGENCE OR OTHER ACT OR OMISSION OF SPIKESCIENCE, TO THE FULLEST EXTENT PERMITTED BY LAW. YOU ACKNOWLEDGE THAT THIS LIMITATION IS A MATERIAL TERM OF THESE TERMS AND THAT YOU HAVE ASSUMED THE RISKS DESCRIBED IN SECTION 9.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPIKESCIENCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO SPIKESCIENCE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100.00).

The limitations of liability in this section apply regardless of the legal theory on which any claim is based, including breach of contract, tort (including negligence), strict liability, product liability, or any other basis.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not fully apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless SpikeScience and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any third-party right, including intellectual property, privacy, or publicity rights; (e) any claim that your User Content caused damage to a third party; (f) your participation in any athletic activity in connection with the Service, including any injury to yourself or others; or (g) your use of, or reliance on, any training program, exercise, drill, or recommendation provided by the Service.

SpikeScience reserves the right to assume exclusive control of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with SpikeScience in the defense of any such matter.

13. Term and Termination

These Terms commence on the date you first access or use the Service and remain in effect until terminated in accordance with this section.

You may terminate your account at any time by accessing your account settings or by contacting us at support@spikescience.com. Termination of your account does not entitle you to a refund of any prepaid fees.

SpikeScience may suspend or permanently terminate your access to the Service at any time, with or without cause, with or without notice. Grounds for termination include, but are not limited to: breach of these Terms; engaging in fraudulent, abusive, or illegal activity; extended account inactivity; or situations where continued access would create legal or reputational risk for SpikeScience.

Upon termination, all licenses and rights granted to you under these Terms will immediately cease. The following sections survive termination: Sections 5 (User Content, with respect to content already uploaded), 7 (Intellectual Property), 9 (Health Disclaimer), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 14 (Dispute Resolution), and 16 (General Provisions).

14. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES INDIVIDUAL ARBITRATION OF DISPUTES RATHER THAN JURY TRIALS OR CLASS ACTIONS.

Informal Resolution

Before initiating formal dispute resolution, you agree to first contact SpikeScience at legal@spikescience.com and attempt to resolve the dispute informally. Both parties agree to negotiate in good faith for at least thirty (30) days before proceeding to arbitration.

Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The arbitration shall be conducted in English, and the seat of arbitration shall be in Ohio, United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND SPIKESCIENCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or misuse of confidential information.

Arbitration Opt-Out

You may opt out of the arbitration agreement by sending written notice to legal@spikescience.com within thirty (30) days of first accepting these Terms. The notice must include your full name, email address, account email (if different), and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the courts of Ohio, United States, as described in the Governing Law section below. Opting out does not affect any other provision of these Terms.

Time Limitation

Any claim or cause of action arising out of or related to the Service or these Terms must be filed within one (1) year after such claim or cause of action arose, regardless of any statute of limitations to the contrary. Claims filed after this period are permanently barred.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

To the extent any dispute is not subject to arbitration under Section 14, the parties irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Ohio, United States.

16. General Provisions

Entire Agreement

These Terms, together with the Privacy Policy and Subscriber Agreement, constitute the entire agreement between you and SpikeScience with respect to the Service and supersede all prior agreements, representations, and understandings.

Modifications

We may modify these Terms at any time by posting the revised Terms on our website and updating the "Last updated" date. Material changes will be communicated via email or prominent in-app notice at least 14 days before taking effect. Your continued use of the Service after the effective date of revisions constitutes your acceptance.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Waiver

SpikeScience's failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of SpikeScience.

Assignment

You may not assign or transfer these Terms or any of your rights hereunder without our prior written consent. SpikeScience may freely assign these Terms in connection with a merger, acquisition, or sale of assets without notice to you.

Force Majeure

SpikeScience will not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.

EU/UK Consumer Rights

If you are a consumer residing in the European Union or United Kingdom, you benefit from any mandatory consumer protection laws in your country of residence that cannot be overridden by these Terms. This includes, where applicable, the statutory right of withdrawal: you may withdraw from your subscription within fourteen (14) days of purchase without giving any reason, by contacting support@spikescience.com. If you exercise this right, you will receive a full refund of your subscription fee. This withdrawal right does not apply to services that have been fully performed with your prior express consent before the withdrawal period ends.

Export Control and Sanctions

You represent and warrant that you are not (a) located in, ordinarily resident in, or organized under the laws of any country subject to comprehensive U.S. sanctions (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); (b) listed on the U.S. Treasury Department's Specially Designated Nationals (SDN) List, the U.S. Commerce Department's Entity List, or any other U.S. government restricted-party list; or (c) owned or controlled by any person or entity on such lists. You agree not to access, download, export, or re-export the Service in violation of U.S. export control laws, including the Export Administration Regulations (EAR) and sanctions administered by the Office of Foreign Assets Control (OFAC).

Mobile App Store Terms

If you access the Service through a mobile application downloaded from Apple Inc.'s App Store or Google LLC's Google Play Store, the following terms from the applicable store apply: (a) Apple: these Terms are between you and SpikeScience, not Apple; Apple is not responsible for the Service; and Apple has no obligation to provide maintenance or support; (b) Google: you comply with the Google Play Terms of Service and Google Play Store terms applicable to your use of the Service via the Google Play Store. In the event of a conflict between these Terms and the applicable App Store terms, the App Store terms control with respect to the app distribution relationship only.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

SpikeScience, LLC Registered Agent: [Registered Agent Name and Address on file with the Ohio Secretary of State] State of Incorporation: Ohio, United States Legal: legal@spikescience.com Support: support@spikescience.com Privacy: privacy@spikescience.com

These Terms of Service were last updated on August 23, 2026. Version 5.0.

Questions about these terms?
legal@spikescience.com · support@spikescience.com
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